Actually, YES! BeeOpen services are unique in that we handle both live phone calls and live chats. With some phone systems, some limitations will exist. Every phone system is different, but if the client is interested, we will gladly try to help make it happen. Special instructions are needed to forward phone calls, and instructions for various systems can be provided by contacting Rake’s support team. The way this works is the business is provided a toll-free or local phone number that they set up in their phone system to forward inbound calls after “X” seconds or at a specific time each day. The business retains its normal published phone number. When the forwarded call arrives into the BeeOpen agent, they answer the call in using an agreed-upon script, such as “Thank you for calling {{business name}}, this is {{first name}} how can I help you?”