BeeOpen is the Live Agent staff-on-demand service available for Rake workspaces. Activating the Engage edition will activate the service. Before BeeOpen staff will accept chats, a brief kickoff call is scheduled between the business and the BeeOpen team to go over the business specifics, their desired goals, and the best script the BeeOpen agents should follow to acheive those goals. Once the call is complete, the service is activated.