Order Receipt Confirmation/Query – 2 Business Days: The agency should receive confirmation of the order within 2 business days. Spotzer will arrange for a consultation call with the customer to take place within 5 business days or longer if requested by the customer. Customers will receive an email containing a link to book the consultation call at their earliest convenience. This timeline may be extended depending on agency/customer delays out of our control.
Consultation Call – 5 business days: Spotzer will conduct a consultation call with the customer at the agreed time. The site information will be discussed and all information submitted with the order by the agency will be reviewed with the customer. An approval call date and time will be agreed to during this call. Spotzer will allow for 5 additional business days for the customer to submit additional materials to Spotzer for inclusion on the website. Failure to submit the assets on time and as agreed may cause delays on the website production timeline.
Draft Approval link 15-25 Business days from all assets received: The customer will receive an approval link for review during the pre-booked approval call within 15-25 business days depending on the page count and complexity of the /website build. If assets deemed crucial for the completion of the draft site are not received within the agreed timeline, we will not begin production until all have been received. Agency will be notified that assets are needed. ONE rebound of pre-live revisions is allowed. This timeline may be extended depending on agency/customer delays out of our control.
Pre-live revision requests 5-7 business days depending on complexity: Requested revisions to the draft submitted for review and discussed during the approval call with the customer will be submitted at one time. One round of revisions is allowed and Spotzer reserves the right to not fulfill any additional changes until after the site is live. We may allow for additional time for the customer to review and suggest changes prior to submitting them to the production team.
Set-live / site publication 2 business days from confirmation of valid domain: ROnce Spotzer has been notified that the customer’s domain has been pointed to the appropriate server Spotzer will publish the website on the submitted domain within 2 business days and apply an SSL certificate to the domain at no additional charge. Please note Spotzer can only supply instructions for pointing the domain. Spotzer will only offer basic help with domain pointing as each hosting company may be different.