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Review Requests

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Review Requests2020-07-28T13:46:40+00:00

Must have access to Marketing Services.
Please contact your account administrator for more information.

Help your clients get more reviews and build their reputation online with managed Review Requests!

Online reviews are one of the best ways to keep track of customer experiences and impressions. But even if a business has a good relationship with its customers, it takes time to build a strong base of online reviews without help.

This service is ideal for clients who self-generate their own weekly or monthly lists of customer contact information. Working with a marketing strategist, your client can submit their lists up to 4 times a month to request reviews for their business through Customer Voice.

Requires active Customer Voice and Task Manager, sold separately. English only.

  • Generate more reviews from your clients’ weekly or monthly self-generated lists to build their online reputation and boost their star rating.

  • Your clients can send out bulk emails to request reviews up to 4 times a month.

  • Marketing Services will work with your clients to manage which 3rd party review sites receive positive reviews.

  • Help your clients protect their SEO standings and online credibility with the ability to address negative feedback before it goes live.

Why can’t my client just delete their negative reviews online?2020-07-28T13:56:21+00:00
Negative reviews cannot be deleted off of 3rd party sites. However, reviews that violate that site’s terms and conditions can be flagged. If the listing site agrees with our request, they will remove the review.
Why is it important for my client to respond to reviews, both positive and negative?2020-07-28T13:55:58+00:00

Customers appreciate when they feel their voice is heard, whether the reviews are positive or negative. Responding to a negative review can help your client’s business understand what went wrong and how to fix it.

Is this a stand-alone service or can my client use it with others?2020-07-28T13:55:25+00:00
The only service needed to use Review Request is Customer Voice. However, Review Request can be used to support other services such as Review Responses, or it can stand on its own.
Does my client have the choice of which review sites their reviews are posted to?2020-07-28T13:54:47+00:00

Your clients can choose between 3rd party review sites like Google and Facebook.

Can my client customize their Review Request emails sent to their customers?2020-07-28T13:54:23+00:00

During your client’s onboard with Digital Services, they’ll be able to choose from set email templates or upload their own.

Can my client change the review sites the positive reviews are posted to?2020-07-28T13:53:54+00:00

Yes, in fact, we encourage it. During your client’s monthly call with Marketing Services they can work with the agent to strategize and choose which review sites would benefit most from positive reviews.

Why does my client need to purchase Customer Voice in order to use this service?2020-07-28T13:53:25+00:00
Customer Voice is the platform that enables Review Response and other review-related services.
Can my client send in customer contact information as it comes in?2020-07-28T13:52:28+00:00

To keep costs minimal, review requests will only be sent out to customers once a week with each new list your client provides.